Shipping / Returns / Terms and Conditions

Planet Terms and Conditions

this agreement is subject to the terms and conditions below, provided that the term or condition is not in breach of any applicable law or statute at the time and place of acceptance of this order by planet.

Thank you for choosing planet.

Shipping

planet ships australia wide, and depending on the size of the item, can also ship items overseas.

for deliveries of ceramics, home wares and textile items planet offers a choice of either australia post’s regular service or express post service. depending on where you are located, you will receive the goods within 1-7 days from the date of purchase. if you require the goods earlier, please contact us and we arrange for the item/s to be couriered to you.

when shipping fragile items, such as many ceramics or home wares products, planet will take full care by double boxing your items with padding in between each box in order to try to avoid unexpected impact during transit.

Returns

planet will happily exchange or refund all non-furniture items (excluding bulk or custom orders) for up to 28 days after the date of purchase, providing the product is in as new condition. if the item you ordered is not quite what you had in mind you can return it for an exchange/refund, exclusive of shipping costs, within 28 days of date of purchase. we will recover the raw cost of postage. after this date we will be unable to refund or exchange any items.

if you receive an item that you believe is faulty or has been damaged during transit please contact planet within 14 days of receipt of the goods to let us know that you are returning it. any orders received after this date may not be able to be exchanged or refunded.

when returning damaged or faulty items please return them in the original packaging and send them to the following address:

planet, 114 commonwealth street, surry hills, nsw, 2010, australia.

planet will contact you once them items have been received to discuss replacement/exchange options.

all returned items need to be in perfect unused condition and should include a copy of your invoice. should the product not be in original condition, please contact us before returning it.

we recommend that you return your unwanted items using registered post or track-able courier. we will not be held responsible if returned items are lost in transit.

Title

the title to the goods and ownership shall remain with planet until such time as the purchaser has paid all amounts owing whether under this agreement or any other associated agreement. in the event of any default by the purchaser, planet (without prejudice to any other rights) shall be entitled to repossession of the goods and for the purpose of repossessing the goods planet shall be at liberty to enter premises in which the goods are located and shall not be liable for any damage whatever incurred during repossession. if the purchaser sells the goods prior to payment of all sums owing, the purchaser shall hold the proceeds of such sale as trustee for planet. planet shall be entitled to all such proceeds.

Payment

full payment of this invoice is to be paid prior to receipt of whole or part of the goods. company or personal cheques are accepted, however we will not deliver until the full amount is visible in our account. any costs incurred in obtaining payment for goods, including bank transfer fees, currency conversion costs, cheque representation fees and related charges, must be paid by the purchaser. all amounts are in australian dollars unless specified in writing by an authorised representative of planet. planet reserves the right to cancel any order. planet shall be entitled without prejudice to its other rights and remedies, to terminate or suspend the whole of or any part of any agreement between planet and the purchaser.

Intellectual property

the purchaser acknowledges that all intellectual property including designs, techniques, methods of manufacture, photographs, specifications, artwork, text, patented inventions and registered designs remain the property of planet. the purchaser will not knowingly allow any intellectual property belonging to planet to be reverse engineered, pirated or copied. planet may be entitled to compensation for any loss of royalties, damages and/or costs arising from the pirating of planet intellectual property.

planet is a registered business name of planet furniture (australia) pty. ltd. in nsw australia

abn 76 107 905 493

Website terms & conditions of use:

while we aim to ensure that the information in this website is correct, however sometimes errors do occur for which we apologise.

Products, availability & assembly

due to popularity or interruption of supply, some items may be unavailable or out of stock. it may be necessary to make changes to product specifications. we reserve the right to make these changes at any time and without notice.

Copyright

this web site and its contents are the property of planet furniture (australia) pty ltd and are subject to copyright. the contents of our web site and the web site as a whole are intended solely for your personal, non-commercial use. any use of our web site and its content for purposes other than personal and non-commercial use, or any use of the trade marks displayed on the web site, is prohibited without the prior written permission of planet furniture (australia) pty ltd: 114 commonwealth street, surry hills nsw 2010, australia.

Disclaimer

you agree that your access to, and use of, this site is subject to these terms and all applicable laws, and is at your own risk. planet furniture (australia) pty. ltd. makes no representations or warranties of any kind, express or implied as to the operation of this site or the information, content, materials or products included on this site, except as otherwise provided under applicable laws. planet furniture (australia) pty ltd, its directors, officers, employees, agents, contractors, franchisees, successors or assigns will not be liable for any damage or loss whatsoever arising out of, or in any way related to, the use of this web site and any other site linked to this web site.

Overseas access

this website may be accessed in australia and throughout the world. planet furniture (australia) pty ltd makes no offer in or by this website to sell any product or service in any country outside australia and no representations that the content of this web site complies with the laws of any country outside australia. if you access this site from outside australia, you do so at your own risk and are responsible for complying with the laws in the place where you access the site. the use of this site is governed by, construed and enforced in accordance with the laws of new south wales, australia. all prices displayed on the website are in australian dollars.

Privacy policy

at planet, we always respect your privacy. our privacy policy is explained below. put simply, it tells you how and when we collect personal information about you; whether it’s in our stores, online or over the phone. and about how we use, store or distribute that information. 

at planet furniture (australia) pty ltd we are fully committed to respecting your privacy. the following privacy policy has been published to provide a clear and concise outline of how and when personal information is collected, used, stored, and distributed by planet. this policy also applies to planet's web site: www.planetfurniture.com.au

planet furniture (australia) pty ltd is bound by the privacy act 1988 (including new provisions which came into effect on 21 october 2001) and the national privacy principles set by the federal privacy commissioner. for more information, visit www.privacy.gov.au

Collection & use of personal information

planet furniture (australia) pty ltd trading as planet collects limited personal information such as title, name, contact details (address, phone and fax) and email address. we only collect personal information when you knowingly provide it. for example, we may request personal information from you when you:

  • order goods that require delivery;
  • contact us for further information;
  • participate in surveys and other types of research;
  • enter a promotion, sweepstake, or contest hosted by planet;
  • subscribe to our mailing list;
  • register your details on our web site;
  • ask for a quote to be prepared;
  • express interest in a particular planet service; or
  • submit a job application or résumé
  • other information we may collect

for statistical purposes we collect anonymous information on web site activity (such as top pages viewed, the number of pages viewed, the number of sessions, most popular session times). we use this data to evaluate our web site performance and to improve the content we display to you.

to evaluate the effectiveness of our online advertising (including clickthroughs from email marketing), we may use third parties to collect statistical data. no personal information is collected on these occasions.

Use of cookies

planet furniture (australia) pty ltd trading as planet uses tracking technologies such as cookies to recognise your browser each time it visits our site, and to track which pages you visit whilst on our site. we use this information to optimise our site and create a better online experience for you.

cookies are pieces of information that a web site transfers to a computer's hard disk for record keeping purposes. most web browsers are set to accept tracking technologies such as cookies. these tracking technologies do not themselves personally identify users, although they do identify a user's browser. however, if you do not wish to receive any cookies, you may set your browser to refuse them.

How we use your information

planet furniture (australia) pty ltd trading as planet uses your information to better understand your needs and provide you with better service. specifically, planet furniture (australia) pty ltd trading as planet uses personal information:

  • to complete a transaction.
  • to deal with your queries or customer service issues promptly. we may also keep information on your communications with our customer service representatives.
  • to keep you up-to-date with products, services, events or promotions we think would be of particular interest through a variety of channels. you will be able to "opt-out" from this activity at any time.
  • to enhance your customer experience in-store and help us complete your transactions faster with planetfor planning, product development or research purposes.

Disclosure of personal information

we will only send personal information about you to other organisations when:

  • we have your consent to share the information;
  • we need to share your information in order to provide the product or service you have requested;
  • we need to send your information to companies that are contracted to planet e.g. mailing houses, it service providers, service providers (e.g. removalists, repairers, etc.), web developers, marketing agencies, finance companies; or
  • we are required or authorised by law to disclose the information.

such information remains planet furniture (australia) pty ltd's custodianship at all times and the agents involved are bound by specific confidentiality and non-disclosure agreements.

Access & correction

you can have access to the personal information we hold about you. should you wish to access this information, please contact our privacy officer on the details below. our goal is to ensure that your personal information is accurate, complete and up-to-date. to assist us with this, please contact our privacy officer if any of the details you have provided change. further, if you believe that the information we have about you is not accurate, contact us and we will use all reasonable efforts to correct the information.

Third-party web sites

links to third party web sites on www.planetfurniture.com.au are provided solely as a convenience to you. if you use these links, you will leave planet's site. planet is not responsible for any of these sites, their content or their usage of your personal information. 

Unsubscribe/opt out

at planet we only want to communicate with you if you want to hear from us. if you would like to unsubscribe from receiving email newsletters you can do so at any time, for any reason.

should you wish to be removed from all our mailing lists you can do so at any time.

Security

planet is committed to ensuring the security of your personal information and we will take all reasonable precautions to protect this information from loss, misuse or alteration.

Changes to this statement

planet may make changes to this privacy policy from time to time for any reason. we will publish those changes on our website on this page.

Privacy officer contact

for any further queries relating to your personal details or planet's privacy policy please contact our privacy office on the details below:

privacy officer

planet furniture (australia) pty ltd

114 commonwealth street

surry hills nsw 2010

phone: +61 2 9211 5959

fax: + 61 2 9211 2659

 

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